top of page
FAQ
Welcome to Ozabelle’s FAQ page! Here, we answer your most common questions about our permanent jewellery. If you need further assistance, feel free to contact us.
-
What is permanent jewellery?Permanent jewellery is custom-fitted, clasp-free jewellery that is welded directly onto your wrist, ankle, or neck for a seamless, timeless look. Unlike traditional jewellery, it stays on until you decide to remove it.
-
Does it hurt?No, the welding process is quick, safe, and completely painless. We use a small, precise welding tool to attach the jewellery while ensuring your skin is protected by a leather patch.
-
How long does the process take?The process typically takes about 10-15 minutes, sometimes less, sometimes more. We usually allow 30 minutes per appointment to be on the safe side. The longest part of the process is actually choosing your chain & any charms or connectors & then fitting the chain to get the perfect fit. Welding the piece takes seconds.
-
Can permanent jewellery be removed?Yes! While it is designed to stay on, you can remove it with scissors or wire cutters at the weld site. If you want it reattached later. Depending on when you purchased your jewellery we can offer a complimentary re-weld within 365-days, after that there will be a small £10 charge.
-
Is permanent jewellery safe?Absolutely! We use high-quality materials like 14ct gold filled, solid gold and 925 sterling silver which are safe for daily wear, even in water. Solid gold & silver are hypoallergenic for those that may have allergies.
-
What materials do you use?We use high-quality, tarnish-resistant metals such as 14ct gold-filled, sterling silver and solid gold.
-
Will my jewellery tarnish or change color?Our solid gold pieces will not tarnish. Gold-filled and sterling silver pieces may develop a natural patina over time but can be easily cleaned & polished.
-
Can I wear my permanent jewellery in water?Yes! Our jewellery is waterproof and designed to be worn daily, whether you're showering, swimming, or exercising. You can wear it in hot tubs, however we always advise giving your jewellery a thorough wash & clean afterwards due to the high concentration of chlorine.
-
Do I need an appointment?We recommend booking an appointment to guarantee availability, but we also accept walk-ins at all of our pop-ups.
-
Do you offer group bookings or private events?Yes! We can cater to special events like birthdays, bridal parties, and corporate gatherings & even offer discounts depending on the number of attendees. Contact us for more details.
-
Where is Ozabelle located?We are based in Norwich, where we participate in various pop-up events including in John Lewis & Urban Outfitters. Follow us on social media for updates! Alternatively, we can also arrange for a private jewellery parties at an individual's house for you & a few friends. We just ask that you guarantee a minimum of six attendees. We also offer discounts for the host!
-
What if my jewellery breaks?Should your jewellery break at the weld site keep hold of it as we offer a complimentary 365-day re-welding service from the date of purchase. After that, a small £10 fee will apply. Simply book into attend one of our pop-up events & we will reweld it for you.
-
Can I resize my permanent jewellery?If your chain should stretch and becomes loose, we can offer to make it smaller at a small charge. We want you to be happy with your piece - it's on your permanently after all - that's why we take the time to get the sizing correct, & confirm with you prior to welding that you are happy with the fit. If however you later decide it is too tight then unfortunately resizing will not be possible, but we can remove and replace your piece with a new one at an additional cost to you.
-
What payment methods do you accept?We accept cash, major credit cards, debit cards, and digital payments. Our preferred method of payment is card.
-
What is your return policy?Since permanent jewellery is custom-fitted & bespoke to the wearer we do not offer refunds. However, we ensure quality service and satisfaction at the time of application. If your jewellery breaks at the weld site we offer a complimentary 365-day reweld service from the date of purchase. After this date, a small £10 fee will apply. Just book into one of our pop-ups to have your piece rewelded.
-
Do you offer gift cards?Yes! Ozabelle gift cards are the perfect way to treat someone special to a unique jewellery experience. We also offer the option of gifting a weld of your own - a carefully curated piece designed by you and presented in stunning packaging, ready to be welded onto the wearer for a lasting connection.
bottom of page